Tugan Tel support
Your child hears Bashkir, Tatar or Kazakh in your own recorded voice, spoken by animals in a tap-and-listen game.
Contact
Write to [email protected]. A person reads every message, usually within two working days. Include your device model, iOS version and the app version (in the App Store listing or Settings), and what you expected to happen.
Common questions
The animal speaks in a robotic voice.
That phrase has not been recorded yet. Open the parent area, go to Family voice and record it.
How do I get into the parent area?
Pass the parental gate: tap the numbers shown, in order.
A voice pack from a relative does not show up.
Open the .zip in Tugan Tel from Mail, AirDrop, Files or the messenger, then choose it on the Family voice screen. It is never switched on automatically.
Recording does not work.
Check Settings > Tugan Tel > Microphone is on.
The reminder does not arrive.
Allow notifications for Tugan Tel in Settings and set the ritual time again in the parent area.
Contact
Which languages does it teach?
Bashkir, Tatar and Kazakh. The app's own menus are in English and Russian.
Do I need to speak the language myself?
No. Phrases you have not recorded are spoken by a built-in synthetic voice, and the parent screens have slow replay and transliteration so you can learn alongside your child.
Is it really free?
Yes. Version 1.0 has no ads, no account and no in-app purchases.
Can grandma record from her own phone?
Yes. She records in Tugan Tel on her phone and shares the voice; you open the file and pick it on the Family voice screen.
What age is it for?
Children aged 1 to 7. The child's screens have no text to read, no timers and no scores.
Where do the recordings go?
They stay in the app on your device. They leave only if you share a voice yourself.