Effective Date: Jule 1, 2023

Introduction 

Our Privacy Policy complements our Terms of Service and provides an overview of our practices regarding the collection, use, and storage of your personal information.

Your information is categorized into personally identifiable information, also termed "personal data," and non-personally identifiable information, depending on its ability to identify you as a distinct individual.

We SuperDuperAI uphold the principles relating to personal data processing. Reach us at info@superduperai.io with any privacy-related queries.

In this policy:

"personal data" refers to information pertaining to an identified or identifiable natural person ("User"); an identifiable natural person can be identified directly or indirectly, primarily by an identifier such as a name, identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person.

"processing" denotes any operation or set of operations performed on personal data, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

"processor" refers to a natural or legal person, public authority, agency or other body which processes personal data on behalf of SuperDuperAI.

"personal data breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.

Personal data that we process

During your interaction with the Services or with us directly, we may process the following personal data: 

• Identity data (such as first name, last name, username, or similar identifier)

• Contact data (such as billing address, email address, and telephone numbers)

• Financial data (such as bank account and payment card details)

• Transaction data (such as details of payments and services purchased)

• Commercial data (such as company name, business purpose, and requirements for video generation)

• Profile data (such as username and password, preferences, feedback, and survey responses)

• Usage data (such as information about how our website, products, and services are used)

• Marketing data (such as marketing and communication preferences)

• Audio/Video data (such as content uploaded as a data source for video generation)

• Technical data (such as internet protocol (IP) address, login data, browser, time zone setting and location, and operating system used for access)

• Other information you choose to provide.
  
  

We may collect personal data when you interact with the Services, when you register and customize an account, or when you contact us.

Purposes for the processing of personal data 

We process your personal data for the following purposes:

• to provide you with access to our Services, 

• to provide you with the Services you requested, 

• to create and manage your account, 

• to process payment for the paid Services, 

• to provide you with customer support, 

• to send you information about the Services, 

• to send you advertising emails, 

• to analyze and develop technical improvements to the Services, 

• to comply with our legal obligations.
  
  

Legal basis for data processing

Depending on the type of personal data and the purpose for which it is processed, we process the personal data on the following legal basis: 

• You have given us consent for data processing for a specific purpose, 

• Processing is necessary for the performance of our obligations under the Agreements,

• Processing is necessary for compliance with legal obligations, 

• Processing is necessary for the purpose of our legitimate interest. 
  
  

We may process your email address to send you information about changes to the Services, introduce you to new Services, or provide general news about our Services. We have a legitimate interest in keeping you informed about the Services and promoting our new Services, which we believe might be interesting to you. You can unsubscribe from these emails at any time by following the unsubscribe link in the email. We will not use legitimate interest to send you advertising emails for any third-party services. 

We may process your IP address and other technical data automatically when you access the Services. This is because we have a legitimate interest in ensuring the safety and integrity of our Services, and by collecting technical data, we can scan it and prevent malicious signs such as too many password failures, seeking exploits, and similar. 

We may process information about how you use the Services and how you interact with the website through third-party analytics tools. We process this data under our legitimate interest in analyzing the performance of the Services and updating our Services. We aim to minimize the amount of personal data included in such information and to anonymise the data wherever possible. Session information is anonymised and used only for research purposes in order to improve and adapt our Services. Third-Party tools cannot connect the data about the session to a specific User.

We may process the content you provided to generate a video through Services for our internal research or to improve our Services or other SuperDuperAi technologies. We rely on our legitimate interest of improving the Services and developing new technologies. Such processing of your content is typically expected with Services that depend on constant research and development through the use. 

General Provisions 

Certain features of our project may not be accessible if required personal data isn't provided. For instance, account registration can't be completed without supplying your name and email. Further, various services may necessitate additional information, which will be requested upon seeking such service.

We retain any communications, including questions, complaints or compliments, and our responses if applicable. Any time you reach out to us, we'll gather information you willingly provide. This information is solely used to address your queries.

We strictly refrain from selling or renting personal information to third parties. The gathered information is leveraged internally, and for marketing purposes, as necessitated by the nature of our services, and is in alignment with this Privacy Policy. There may be instances where we must adhere to court orders and governmental requests, and share information, or portions of it, with authorized entities.

We've adopted stringent security measures and protocols to ensure the appropriate safeguarding of the personal data we handle against any misuse, unauthorized access, disclosure, or modification.

We recognize the importance of the security of your personal data, thus, only authorized personnel have access to your information. Despite our best efforts in ensuring your personal data is secure, it is essential to understand that no data security measure can offer absolute protection. In case of a detected or suspected data breach, we commit to promptly notifying the appropriate supervisory authority within seventy-two (72) hours of awareness and inform users where necessary.

Children’s Privacy 

Our Services are intended for a general audience and are not targeted at children under the age of 16 (“minors”). We do not knowingly collect or ask for information from minors and do not knowingly allow minors to use the Service.

Cookies and third-party services 

A cookie is a small piece of text used to store information on web browsers. It remembers information about your visit to our website, like your preferred settings, and helps us optimize and improve the website's user experience. Cookies make it possible to provide a more accessible and more rewarding Service to you by enabling crucial functionalities. 

The cookies we use (and other types of technologies we operate with a similar purpose as cookies, referred herein as cookies) may vary over time as we continuously update and improve our Services. We will use necessary cookies immediately upon your access to our website, but to use analytics cookies, we need your consent. 

Information about the use of the Services and marketing effectiveness is processed through Third-Party cookies provided by Google. Any data collected will be used in accordance with our Privacy Policy and Google's privacy policy, respectively. Users may opt out of Google's use of Google Analytics by installing a browser add-on available here https://tools.google.com/dlpage/gaoptout. Additionally, Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page https://optout.networkadvertising.org/?c=1. More information on how Google Analytics works and how you can opt out of its use can be found on: https://policies.google.com/technologies/partner-sites.

We may use other third-party services such as Pixel and Analytics services by Facebook to help us target our ads more effectively. The collected data remains anonymous, meaning that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook can connect the data with your Facebook account and use the data for their own advertising purposes, according to Facebook's Data Use Policy found under https://www.facebook.com/about/privacy. You may opt-out of the Facebook tracking option by visiting the following link https://www.facebook.com/ads/website_custom_audiences/.

We may use third-party performance and analytics cookies provided by HubSpot. Any data collected will be used in accordance with our Privacy Policy and HubSpot's privacy policy, respectively. More information about how HubSpot handles information from cookies is available here https://legal.hubspot.com/privacy-policy.

All payments on the website are conducted through third-party service provider Stripe Inc. You hereby understand that by purchasing through our website, your personal information is being processed and handled in accordance with Stripe's privacy policy available here https://stripe.com/privacy.

You can manage your cookies preferences at any time in your browser or device settings. Depending on which browser and device you use, you may control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, visit your browser or device's help page. Note that some of the Services might not work as intended if you choose to disable cookies.

Storage and transfer of personal data

Personal data will be stored on secure servers controlled and maintained in accordance with sufficient privacy safeguards. We may store or transfer information on Users to processors located outside of the United Kingdom and European Union, provided that such processors implement appropriate and suitable safeguards regarding the security of personal information.

If you register an account with us, we will store your personal data for as long as you have an active account. We may keep your personal data for up to a year after you deactivate the account in our backup to maintain our backup storage data integrity and address any appeals or requests pursuant to your purchases. We may store some personal data for more extended periods if required to do so by applicable law or under our prevailing legitimate interest.

User’s Rights 

SuperDuperAi is dedicated to handling your personal data in alignment with the tenets of GDPR, always prioritizing the rights of our Users. Specifically, in certain situations, users are entitled to:

• Seek access to the personal data that SuperDuperAi holds about them, in a machine-readable format that is widely used.

• Transfer their personal data to another data controller at no cost, provided the data is processed based on consent or contractual performance, unless it infringes on the rights or freedoms of other Users or entities, such as trade secrets or intellectual property.

• Cease the processing of their personal data or retract their consent at any point under certain conditions.

• Request amendments to any inaccurate personal data.

• Request deletion of their personal data when it's no longer needed for its original purpose, or when the User has withdrawn their consent and there are no other legal processing grounds.

• Oppose the processing of their personal data under specific conditions.

• Be notified when their personal data is subject to automated decision-making, including profiling, and understand the reasoning behind it, its implications, and potential consequences for the data subject. Users can also object to this profiling under specific circumstances.
  
  

These rights can be exercised by contacting us at info@superduperai.com.

When required to provide a copy of personal data, we will do so free of charge. However, any additional copies might incur a reasonable fee based on administrative costs.

If we cease processing personal data or erase a User's personal data, it might result in the User being unable to continue using or contributing to some of our Services, and they will be informed accordingly.

If you ask us to rectify or erase your personal data (except for data mandated by legal obligations) or restrict any processing of such data, we may need to inform certain third parties to whom such data has been disclosed of your request.

If you believe that the processing of your personal data infringes the UK Data Protection Act or GDPR, you have the right to file a complaint with the Information Commissioner's Office at 0303 123 1113 or through live chat at ico.org.uk/livechat, without affecting any other administrative or judicial remedy.

Changes to the Policy 

We reserve the right to change our Privacy Policy at any time. The current version of the Privacy Policy is available on the website, indicating the effective date in the heading. You are encouraged to check our Privacy Policy periodically.